CSR - Customer Service Representative
Payless Auto Glass Payless Auto Glass Springfield, MA Springfield, MA Full-time Full-time From $18 an hour From $18 an hour Immediate opening for a Customer Relations position.
Responsibilities:
Answer incoming phone calls and email from customers, policy holders, insurance agents, and/or auto glass shops.
Quote pricing.
Locate and source out of stock items assessing internal channels to secure the requires part in the timeliest and most cost effective manner.
Assess the needs of callers and resolve the concerns quickly or escalate as needed.
Schedule appointments, assist techs with work order descrepancies, verify insurance coverage information.
Respond to all emails regarding existing and scheduled appointments in a professional manner.
If necessary, alter existing scheduled appointments.
Complete all other duties as assigned.
Provide timely, friendly customer service and support.
Act as the primary point of contact for customers inquiries.
We offer medical, dental, vision, insurance.
Sick leave and vacation time.
Job Type:
Full-time Pay:
From $18.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Springfield, MA 01104:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Answer incoming phone calls and email from customers, policy holders, insurance agents, and/or auto glass shops.
Quote pricing.
Locate and source out of stock items assessing internal channels to secure the requires part in the timeliest and most cost effective manner.
Assess the needs of callers and resolve the concerns quickly or escalate as needed.
Schedule appointments, assist techs with work order descrepancies, verify insurance coverage information.
Respond to all emails regarding existing and scheduled appointments in a professional manner.
If necessary, alter existing scheduled appointments.
Complete all other duties as assigned.
Provide timely, friendly customer service and support.
Act as the primary point of contact for customers inquiries.
We offer medical, dental, vision, insurance.
Sick leave and vacation time.
Job Type:
Full-time Pay:
From $18.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Springfield, MA 01104:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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