Customer Service Consultant
Job Title:
Customer Service ConsultantWage Range:
$18-$21/hour W2Location:
Onsite in Springfield, MAContract Length:
1 yearJob Number:
28210690REQUIRED
Experience:
Customer Service and One
year of Life Insurance experience
Job Description:
Customer Service.
Process and data entering new business applications.
.
Provide customer service to our internal business teams and external field partnersWe are looking for someone to support a third party distribution channel by entering received applications in our system and collaborating with other parts of the company and our distribution partners to resolve not in good order issues and output delivery.
Responsible for performing tasks such as maintaining records, data entry, running reports, indexing, and imaging.
Additional responsibilities may include researching, auditing requests, processing work and/or retrieving data or correspondences from files as requested within an appropriate time frame.
Supports department and follows organization and department procedures to complete tasks in a timely manner.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Is proficient in multitasking and prioritizing work responsibilities.
The Minimum Qualifications1
year of life insurance experience requiredlife insurance operations experience HIGHLY preferredMust be advanced in:
Microsoft Office (Word, Excel, Outlook and Teams).
Must have strong written and verbal communication skills.
Strong writing skills are a must!Highly skilled with technology and business systems, must be able to manage multiple applications and windows at the same time.
Ability to think outside the boxResults driven, problem solver with a meticulous attention to detailMust be able to multitask and work in a fast-paced, high pressure environmentAbility to contribute to a positive work environment by acting as a team player and assisting others in meeting service standardsFlexible and adaptable to changing priorities and competing demandsDemonstrates a sense of urgency in all interactions and prioritizes work effectivelyKnows the customer well and demonstrates superior customer service skillsRespectful of others; attentive to their ideas, concerns and timeThe Ideal Qualifications2
years of life insurance experience highly preferredCollege degree preferred with a concentration in business, finance or technologyPossesses a passion for continuous improvement and the customer experienceAdditional details:
Job duties include:
Process and data entering new business applications.
.
Provide customer service to our internal business teams and external field partners.
May perform lead worker duties such as assist in training, answer questions from less experienced staff members.
Must be technical savvy and able to use multiple applications and windows.
Must be advanced in:
Microsoft Office (Word, Excel, Outlook and Teams).
Must have strong written and verbal communication skills.
Strong writing skills are a must.
If candidates have experience with Life Insurance, Property and Casualty, or Carrier health insurance experience HIGHLY preferred.
(position is 40 hours a week, Monday-Friday, and some workers may work as late as 5pm or 6pm EST)MS Office; Exchange.
Equal Opportunity Employer Veterans/Disabled While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to:
job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations.
Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation.
Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
#Circa Recommended Skills Adaptability Attention To Detail Auditing Business Process Improvement Business Systems Communication Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Service ConsultantWage Range:
$18-$21/hour W2Location:
Onsite in Springfield, MAContract Length:
1 yearJob Number:
28210690REQUIRED
Experience:
Customer Service and One
year of Life Insurance experience
Job Description:
Customer Service.
Process and data entering new business applications.
.
Provide customer service to our internal business teams and external field partnersWe are looking for someone to support a third party distribution channel by entering received applications in our system and collaborating with other parts of the company and our distribution partners to resolve not in good order issues and output delivery.
Responsible for performing tasks such as maintaining records, data entry, running reports, indexing, and imaging.
Additional responsibilities may include researching, auditing requests, processing work and/or retrieving data or correspondences from files as requested within an appropriate time frame.
Supports department and follows organization and department procedures to complete tasks in a timely manner.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Is proficient in multitasking and prioritizing work responsibilities.
The Minimum Qualifications1
year of life insurance experience requiredlife insurance operations experience HIGHLY preferredMust be advanced in:
Microsoft Office (Word, Excel, Outlook and Teams).
Must have strong written and verbal communication skills.
Strong writing skills are a must!Highly skilled with technology and business systems, must be able to manage multiple applications and windows at the same time.
Ability to think outside the boxResults driven, problem solver with a meticulous attention to detailMust be able to multitask and work in a fast-paced, high pressure environmentAbility to contribute to a positive work environment by acting as a team player and assisting others in meeting service standardsFlexible and adaptable to changing priorities and competing demandsDemonstrates a sense of urgency in all interactions and prioritizes work effectivelyKnows the customer well and demonstrates superior customer service skillsRespectful of others; attentive to their ideas, concerns and timeThe Ideal Qualifications2
years of life insurance experience highly preferredCollege degree preferred with a concentration in business, finance or technologyPossesses a passion for continuous improvement and the customer experienceAdditional details:
Job duties include:
Process and data entering new business applications.
.
Provide customer service to our internal business teams and external field partners.
May perform lead worker duties such as assist in training, answer questions from less experienced staff members.
Must be technical savvy and able to use multiple applications and windows.
Must be advanced in:
Microsoft Office (Word, Excel, Outlook and Teams).
Must have strong written and verbal communication skills.
Strong writing skills are a must.
If candidates have experience with Life Insurance, Property and Casualty, or Carrier health insurance experience HIGHLY preferred.
(position is 40 hours a week, Monday-Friday, and some workers may work as late as 5pm or 6pm EST)MS Office; Exchange.
Equal Opportunity Employer Veterans/Disabled While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to:
job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations.
Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation.
Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
#Circa Recommended Skills Adaptability Attention To Detail Auditing Business Process Improvement Business Systems Communication Estimated Salary: $20 to $28 per hour based on qualifications.
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